Returns and Refunds Procedures
Pearly Creatives Ltd, wants you to be happy with all of your purchases. However, things can and do sometimes, unfortunately go wrong, as we all know. Pearly Creatives Ltd, does try to ensure this does not happen in the first instance, by picking and choosing high and reliable quality goods and services/suppliers for our designs, bought to you from reliable retail platforms and with reliable delivery systems and a good customer service.
The returns and refunds process depends on which of our sections you bought the item (Amazon, Etsy, or Pearly Creatives Shop). Please check the relevant section below for how returns are handled on each platform to remedy your specific situation as quickly and painlessly as possible.
Amazon
Notebooks, Writing Journals and Sketchbooks covers are designed by Pearly Creatives Ltd but are entirely printed, published and shipped directly by Amazon.
Returns and refunds for orders are usually handled directly through Amazon’s usual system.
Please visit your Amazon order page, select the item, and choose “Track Delivery” if you do not receive your item.
Amazon’s policies and timeframes do apply, and they will guide you through their normal step by step processes for whatever your query type is.
If you are currently logged in, and are on the Amazon UK website, you can find out more by clicking on this link: Return Items You Ordered – Amazon Customer Service.
If you are a customer outside of the UK, you can easily find the correct page by doing a browser search for “Amazon Customer Service” in your specific country.
Etsy (from 2027)
Items ordered on the Etsy platform (from January 2027) such as a wall art canvas, mugs, and t-shirts are fulfilled and shipped by external printers and manufacturers.
For all of the Etsy orders, returns and refunds are usually managed through Etsy’s messaging and order system.
Please go to your Etsy order page, select the item, and use “Help with order” or “Message the seller”.
I’ll review the issue (damaged item, incorrect product, non-delivery) and let you know what the next steps are based on Etsy’s policies and the condition of the item. Sometimes we will require you to send us photos of said items. Particularly on the more expensive items. This is for the purpose of proving printing errors and delivery damage to the supplier, so that Pearly Creatives Ltd can also claim a refund on the cost of materials from the suppliers used to manufacture the items you purchased. It also helps me to monitor suppliers standards and perhaps into choosing a different supplier that can deliver a better quality and standard to our customers.
In most genuine cases of damage or non-delivery, a refund or replacement will be offered.
If you have further queries you may want or need to click here on this link: How to Contact Etsy Support – Etsy Help
Pearly Creatives Shop
Bought anything from Pearly Creatives Shop and have a download Issue? or, have a technical Issue?
Firstly, click here on the Download Issues page which has a step by step guide to helping you to access both your purchased and giveaway downloads.If after going through the checklist procedures listed, then follow the contact instructions from there.
- Instant downloads All digital products are delivered instantly after purchase via Payhip.com. Once downloaded, they are yours to keep. Buy once, print forever.Please store your link safely.
- File formats Products may include PDFs, PNGs, JPGs, ZIP files or editable templates depending on the item.
- Refunds Due to the nature of digital downloads, and once accessed, refunds are generally not available. If of course, you have a provable issue with your actual files, or a downloading issue from the platform please contact me and I’ll be happy to help resolve any issues. Pearly Creatives Ltd cannot be held responsible for issues with your devices, printers, inks, or types of paper used at your end. We are not responsible for printing errors by professional printing companies. If you have a printing complaint with a professional printing firm that you have used, then you should consult with them.
In some instances, we may need photographic proofs before issuing a refund, for example, damaged deliveries, for our suppliers references.Sometimes it is necessary for me to discuss with them the issues that you have incurred.
Feedback ⭐⭐⭐⭐⭐
Pearly Creatives Ltd, would like to hear about any problems you have with any of our fulfillment suppliers via Amazon and Payhip / or Etsy as well. This helps me to periodically, when I’m assessing suppliers, review their performance and, as to whether or not, use a different supplier with an improved service. Please leave your , feedback on the respective platforms.
You are also welcome to leave positive feedback too! Thank You
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